| General
Proceedure
- Please fill online shipment form completely.
- The online form requests Sender, Recipient,
Shipment and Payment detail.
- A reference number of your shipment booking
will be provided at the end of process.
- Payment will not be taken off your credit/debit
card unless we confirm your booking details. We
will contact you to confirm the booking.
- You must make sure that all the non-document
/ breakable items should be packed and wrapped
and secure before arrival of driver.
- Each additional delivery address will need to
be booked separately.
- Failure to enter the correct weight and dimensions
will result in surcharges being billed to your
card and will delay delivery of your parcel.
- All remote / outstation areas will be charged
other than the shipment cost.
- Please note that for the same day collections,
your shipment booking must comply the cut-off
times of CourierGB.
- If you submit your shipment details after 9.00am
on Friday from outer area of main depot area,
your shipment may not be collected
on same day.
- Any shipment collection submitted on Friday
(after 9.00am), Saturday, Sunday or Bank Holiday
will be collected on next working day.
Price
Chart | Got
a question? Ask our online customer service staff
Digitalic
is the Authorised ShipCentre of 
and 
Prohibited & Restricted Items
Prohibited Items: The following
items are strictly prohibited from shipment, and
must not be sent through our services under any
circumstance. Any of these items being sent may
result prosecution, heavy fines and imprisonment.
- Animals (including birds, fish, insects, larvae,
pupae etc)
- Animal products (including but not limited to
ivory, fur and garments trimmed with fur)
- Antiques and art work
- Bullion
- Cash (including bank notes and currency)
- Cash-like negotiable instruments in bearer form
(including but not limited to bank notes, currency
and vouchers)
- Complete firearms and firearm parts, ammunition,
explosives, weapons
- Dangerous / hazardous goods including but not
limited to perfumes, aftershaves, aerosols, flammable
substances, loose lithium batteries, dryice, biological
substances, UN classified dangerous goods and
any goods specified as such under International
Air Transport Association regulations (“IATA”),
the Agreement on Dangerous Goods by Road (“ADR”)
or International Maritime Dangerous Goods (“IMDG”)
regulation
- Designer clothing, apparel, accessories over
£250 in value
- Electronic Items - In total no more than 2 electronic
items per package i.e. desktop computers, MP3
players or any other electronic components. The
entire package may not contain more than 2 lithium
batteries which must be contained within the electronic
items. The package must not exceed £1,000
in total value
- Flowers and plant products
- Human remains or ashes
- Illegal goods (these are goods which are considered
illegal in the origin, the transit points and/or
the destination countries and would include but
not be limited to pirated goods, counterfeit goods
and narcotics)
- Imitation (replica) firearms, toy guns, weapons,
explosive devices or ammunition
- Jewellery over £1,000 in value
- Laptop Computers - No more than 1 laptop computer
per package. The entire package may not contain
more than 1 lithium battery which
- must be contained within the laptop. The package
must not exceed £1,000 in total value
- Loose lithium batteries
- Legal drugs and pharmaceutical products over
£250 in value
- Medical samples (including but not limited to
bodily fluids and tissue samples)
- Mobile Telephones - No more than 2 mobile telephones
together with accessories. The entire package
may not contain more than 2 lithium batteries
which must be contained within the mobile telephones.
The package must not exceed £500 in total
value
- Personal Data - Packages containing unencrypted
personal data in electronic format
- Perishable items that require a temperature
controlled environment
- Pornography
- Prescription drugs and pharmaceutucal products
- Tax stickers / banderols
- Tobacco
- Watches with an individual value over £1,000
Restricted Items: The following
items are deemed unsuitable for shipment by our
services, and are therefore restricted. Any of these
items being sent may result in surcharges, delays
or confiscation by authorities where appropriate.
No transit cover or guarantees whatsoever will apply
to these items. THESE ITEMS ARE SENT AT YOUR OWN
RISK.
- Food items (Perishable) All areas
- Furniture (Unless Flatpacked)
- Glass / Mirrored items / Crystal / Ceramic /
Pottery/ Porcelaine/ Plaster / Marble / China
/ Stone / Slate / Resin / Granite / Concrete -
(or any item containing these matierals)
- Laptops / Monitors / Computers
- Perishable goods
- Personal Affects
- Plants / Seeds / Flowers / Plant derivatives
- Televisions / Plasma & TFT Screens, Monitors
- Unaccompanied baggage / Suitcases
- White Goods -fridges, ovens- (also known as
range, stove, cooking plate, or cooktop), Microwaves,
dishwasher, Washing Machine etc.)
We will not accept any materials and products that
may be dangerous or hazardous to handling staff.
To comply with strict regulations we will not carry
any substances classified as dangerous in the latest
edition of the IATA publication.
Also prohibited are: Shipments with inherent vice;
Shipments which by their nature are likely to soil,
impair or damage persons, merchandise or equipment;
Goods the carriage of which is prohibited by law
in the country of origin, transit or destination;
Goods which attract excise duty or which require
special facilities, safety precautions or permits.
It is the sender’s responsibility to comply with
current government regulations or laws applicable
in each country. Not all commodities can be shipped
to all countries.
Further information is available on request. Please
contact us before placing any order if you are unsure
of the classification of your consignment. Failure
to declare dangerous goods can lead to prosecution,
heavy fines and imprisonment.
Got a question? Ask our online customer service
staff
Surcharges:
Remote Area Service Surcharge
We at DHL& FEDEX Authorised ShipCentre are
committed to providing our customers with the best
delivery network, which is why we are continuing
to offer coverage to more parts of the world than
any other company. However, due to the high degree
of inaccessibility of some locations, additional
costs are incurred.
The Remote Area Service charge for Express Worldwide,
Domestic Express and Economy Select (1) is a flat
rate of £20.00 per shipment and includes our Import
services.
With DHL's vast network and infrastructure, it
is good to know that less than 2% of our shipments
are currently delivered to remote locations.
For more information, please contact
Customer Service.
(1) DHL EXPRESS WORLDWIDE, DHL EXPRESS 9:00 and
DHL EXPRESS 12:00, and domestic shipments sent on
DHL DOMESTIC EXPRESS, DHL EXPRESS 9:00 and DHL EXPRESS
12:00 shipments.
Overweight Piece Surcharge
A flat surcharge of £30.00 applies to shipment
pieces with a chargeable weight of 70kg or above.
This covers the extra handling required for such
shipments, which fall outside our standard operational
processes.
This surcharge applies to DHL EXPRESS WORLDWIDE,
DHL EXPRESS 9:00 and DHL EXPRESS 12:00, and domestic
shipments sent on DHL DOMESTIC EXPRESS, DHL EXPRESS
9:00 and DHL EXPRESS 12:00 shipments.
For more information, please contact
Customer Service.
Got a question? Ask our online customer service
staff
Packaging Advice:
The Do's
- Boxes should be durable and double-walled. Remember
that items will get stacked in transit, therefore
your packaging may need to support the weight
of other packages.
- Choose the size of the package according to
its content. Under-filled boxes are likely to
collapse; overloaded ones may burst.
- Always use high quality materials for your
shipments. Consider strength, cushioning, and
durability when selecting your wrapping supplies.
- Choose boxes made of corrugated cardboard,
with good quality outer liners. Use heavy-duty
double-layered board for fragile items.
- Make use of cushioning materials, especially
to stop your packaging contents from moving.
- Use strapping or strong tape to seal and secure
your box.
- Put fragile goods in the centre of a package;
ensuring they don't touch the sides. Your item
should be well cushioned on all sides.
- Seal greasy or strong-smelling substances with
adhesive tape, then wrap in grease resistant paper.
Always remember that bad packaging may cause damage
to surrounding items.
- Place powders and fine grains in strong plastic
bags, securely sealed and then packed in a rigid
fibreboard box.
- Use "arrow-up" label for non-solid
materials.
- Repack your gifts properly. Many goods sold
in attractive packaging will not be suitable for
shipping.
- Use triangular tubes not round tube-type cylinders
to pack rolled plans, maps and blueprints.
- Remember always to pack small items and flyers
appropriately.
- Protect your data discs, audio and video-tapes
with soft cushioning material around each item.
- Complete the address clearly and completely,
using uppercase letters when handwriting labels
to improve readability for courier personnel.
- When shipping items that have sharp edges and
points, ensure these are adequately protected.
Heavy cardboard is suitable for this. Fix the
protective material securely so that it cannot
be accidentally removed in transit.
- Always use cardboard dividers when sending
flat, fragile material (such as vinyl records).
- When re-using a box, remove all labels and
stickers. Ensure that the box is in good shape
and not worn out.
The Do Nots
- Do not use bags made of fabric or cloth.
- Do not over seal your package. Remember that
all shipments can be opened by customs authorities
for inspection.
- Do not use cellophane tape or rope to seal your
shipment.
- Do not consider "Fragile" and "Handle
with care" labels as a substitute for careful
packaging. They are only appropriate for information
purposes.
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